FAQ

We understand that accepting a new thing is bit harder to you, we are here to give you some frequently asked questions, and this may surely help you out in some way.

1. About Us

KiRaiPe is an online product rental platform which lets you rent a variety of items for durations (like hour, day, month etc.) of you desire. The items are delivered right to your doorstep at the time of your convenience.

As KiRaiPe is a marketplace platform we do not own any of the items. Once you choose your product, we collect it from our renters, deliver it to you, and return it back after the completion of your rental tenure.

All the products on our website or app are well tested and are in proper condition. You can rest assure that the product delivered to you is of good quality and in working condition. And still if you do not like the product when is delivered to you, you can simply return it.

2. Booking of product

•    You have to complete 3 way verification 1. Personal details 2. Education details and 3. KYC
•    In Personal details, Name, Email ID, Mobile Number, Current Address and Permanent Address, Your Profile Pic and DOB.
•    In Education details, College Roll Number, College ID.
•    In KYC, Your Adhar Card and Adhar Number. 

If you have opted for home delivery, we will need an address to deliver the item to you. In the case of pick-up, we will use your location to find the executives closest to you and save your time.

Absolutely, you can book products up to 10days in advance.

No, we would like to ensure the safety of your product by delivering it into your safe hands

For all the items you need to submit college id card or some other valid photo id proof and one current address proof. For bikes and cars, you will also have to submit your original driving license.

Valid question, we will give you a photocopy, which is well accepted by the police.

Yes. We don’t like it either, but we need to ensure the security of the products. And please note that when you return the product in the same condition as it was delivered to you, we will refund the entire security money deposited.
Please read the Security Deposit section for further details.

If you have opted for delivery and we were unable to deliver it on time, only then does your time get automatically adjusted. If you have opted for delivery and you were unable to collect the item in-spite of the delivery being attempted at the right time, then no, your time goes not get adjusted. In the case of a pick-up (collecting your product from the store), if you collect the item late, then no, your time does not get adjusted.

No, you can book the product for as long as you like but for being on the safe side we always first confirm with the renter first. We usually have four time periods like per hour, per day, per week and per month.

We take our quality promise very seriously.Our products are dispatched only after they pass our rigorous performance and cleanliness quality standards. Products that are washable are washed thoroughly before they are dispatched. For example, dresses such as blazer and shirts are washed before and after use and products like guitar or dumbbells will be cleaned before and after use.

3. Can I rent my products.

Kiraipe is an online rental platform which is for the student by the student and from the student. So in simple words, YES, YOU CAN. you can reach out to us on contact@KiRaiPe.com

We made this so simple to earn for every student in college, you can simply download our app i.e. kiraipe or log on to our website i.e. kiraipe.com and register yourself and start posting product as many as you want as per your price and per your desire time period and earn money by just sitting at your 
place comfortably or for more information you can reach out to us on contact@KiRaiPe.com

You just need to have a will to rent a product and also a product too, and rest is on us. We will help you to rent your product and in your earnings.

Yes, need to have proper documentation of the product. Like if you want to rent you bike, then you should have it RC, insurance, pollution. Or if you want to rent you projector, then you should have its proper bill.

4. Home delivery and pickups

No we do not offer home delivery, but we offer HOSTEL DELIVERY at your college.

We will deliver the product to you hostel room.

Yes, certain items such as bicycle and bikes which sometimes may not be delivered to your homes will have to be collected from our designated pickup points, rest all the items will be delivered to your doorstep.

The typical time for delivery for large items (home appliances, furniture) is 1 to 2 business days and for small items, is 2-3 hours.

You can pick up the product from the avatar of your college. And for more information you can contact us at contact@kiraipe.com or call us at: 1111111111111

What are the timings for pick-up and drop?

Yes, you need to carry the documents as mentioned under FAQ question in 'booking a product' section - "do I need to submit any documents.
 

If the product is damaged at delivery, then we will exchange it after testing the product. If you do not want to opt for an exchange, we will refund the full amount.

Although unlikely, if this happens, we will exchange the product free of additional charges.

Our executives will install and setup the product. The installation of the product is free of cost, however, any work related to electrical fixtures will have to be borne by the customer.
 

All the products are tested and explained to the borrower about the usage of the product. If this happens then this will be treated as the fault of the borrower and borrower will be charged the cost of repairs.

Sorry, we do not accept returns just because you do not like the product. Moreover, such a situation is unlikely as we deliver products that match the description shared but still you want return the product then it will be charged for 30% of the amount only.
 

5. My Account

Yes, you need an account of KiRaiPe to be able to book an item(s) on rent plus for next time comfort.

•    Yes, You have to complete 3 way verification 1. Personal details 2. Education details and 3. KYC
•    In Personal details, Name, Email ID, Mobile Number, Current Address and Permanent Address, Your Profile Pic and DOB.
•    In Education details, College Roll Number, College ID.
•    In KYC, Your Adhar Card and Adhar Number. 

Yes, we give information security the highest priority and you can be assured that your data is safe in our hands.

6. Security Deposit and Payment


 The deposit is collected to give our partners some security coverage for the products they provide. This amount is completely refundable if the item is returned without any damages – physical and functional.

We accept online payment modes such as Debit Card, Credit Card, Net Banking, UPI and all the major Payment Wallets. If you opt for Cash on Delivery, our representatives accept payments via Cash, Card and Wallets.

If the damage caused to the product is repairable, then the cost of repair from a repair centre will be charged and deducted from your security deposit. 
If non repairable, then you will have to pay the full cost of the product.

Even if it is a minor damage, the cost of repairs will be charged. However, you will not be charged for regular wear and tear.

After the product is returned, the refund will be initiated within 2-3 workings days.

In case the product requires repairs, we encourage you to reach out to our customer care who will arrange to get it fixed.

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